Introduction website is an electronic commercial store selling products and services through the internet (hereinafter called online store or website) that was created and operates under the company with brand name Laboratory Research Peptides Company LTD (hereinafter in short COMPANY), with headquarters in 2023 Nicosia, Peiraios 30, Strovolos and it is legally represented, with registration number HE448458, Vat number 60015353X, email

The following terms and conditions will apply to the use of the online store under the trademark located at the electronic address Any user who enters and trades or makes use of online store’s services (hereinafter referred to as “visitor” and / or “user” or “customer” depending on whether one is limited to visiting only the store or placing an order and selling products and services) is deemed to consent and
accept the following terms unconditionally, without any exception. If a user does not agree with these terms, he / she must refrain from visiting, use the website as well as make any transactions or use of the online store’s services

General terms

The COMPANY reserves the right to modify or freely revise the terms and conditions of usage and transactions of the online store, whenever it deems necessary and undertakes to inform consumers of any change through the pages of this online store. Contracts made through the online store are written in Greek.

Information & Products Provided

The COMPANY is committed to the accuracy, truthfulness and completeness of the information provided in the online store in terms of the identity of the COMPANY as well as the transactions provided through the online store. The company, in good faith, is not responsible for and is not bound by electronic data entries made by error / omission in common experience and is entitled to correct them whenever their existence is perceived.

Limited liability

The COMPANY, in the context of the transactions made from the online store, is not responsible and shall not be liable for damages, for any harm or damage resulting from the cancellation of orders, from non-execution or from delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but updates the customer based on the available data about the availability or not and undertakes to inform customers in time about unavailability in the event of any data change, so in this case has no further responsibility. The online store provides the content (e.g. information, names, pictures, illustrations), products and services available through the website “as is”. Under no circumstances shall the COMPANY be held liable for any damage (whether positive, special or re-possessive, which may include but is not limited to, divisive and / or cumulative loss of profits, data, loss of earnings, financial satisfaction, etc.) to a visitor of the online store or a third-party for a reason connected or not with the operation and / or no use of the website and / or inability to provide services and / or products and / or information made available by him-her and / or any unauthorized third-party interventions in products and / or services and / or information made available through it.

Intellectual property rights

All content of the online store, including badges, signs, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has been licensed for its own exclusive needs and for the operation of the online store. Any copying, transfer or creation of derivative work based on this content or misleading the public about the real online store provider is prohibited. Reproduction, re-issue, upload, announcement, dissemination or transmission or any other use of the content in any manner or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and distinctive features listed and described by the online store or the products or services of the COMPANY or third parties are assets of the COMPANY or third parties respectively protected by the relevant trademark laws. Their use in the online store does not in any way give them permission or right to be used by third parties.

User Liability

The user / customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and transaction ethics. He/She is obliged not to use the electronic store with trademark for: 1. sending, publishing, sending by e-mail or otherwise transmitting any content that is for any reason illegal and causes unlawful insult and damage to the COMPANY or any third-party or violates the confidentiality or privacy of any person’s information 2. sending, publishing, sending by e-mail or otherwise transmitting any content that infringes user’s morals, social values, underage persons etc. 3. sending, publishing, sending by e-mail or otherwise transmitting any content for which users have no right of transmission under the law or current contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of working relations or covered by confidentiality agreements), 4. sending, publishing, sending by e-mail or otherwise transmitting any content that violates any patent, trademark, trade secret, copyrights or other third-party proprietary rights, 5, sending, posting, sending by e-mail or otherwise transmitting any material containing software viruses or any other code, files or programs designed to interrupt, damage, destroy any software or computer hardware, 6. intentional or unintentional violation of applicable laws or regulations, 7. harassment of third parties in any way, 8. collection or storage of personal data regarding other users.

Limited license, under the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right of access, for the use and presentation of this website and its contents. This license does not constitute a transfer of title to the site and its elements and is subject to the following restrictions: (1) You must keep, on all copies of the website and its data, all copyright and other proprietary notices and (2) you may not modify the website and its data in any way or reproduce or publicly display or distribute or otherwise use the website and its data for any public or commercial purpose, unless otherwise permitted by this agreement.

Links in website

Links that are included in the online store, lead to store pages or, in some cases, lead the user to switch from this (online store) to third-party websites, businesses, etc. These associated websites are not under the control of the COMPANY and the COMPANY does not bear any responsibility for the contents of any such website or any link included in an associated website, or any changes or updates to such websites. The COMPANY is not responsible for internet broadcasts or any form of transmission received from any linked website. The COMPANY provides these links to its online store only to facilitate the use of the online store, their use is not obligatory for the visitor/customer and the fact that they are referred to the online store does not imply that the COMPANY approves or accepts their content.

Personal Data Protection

Laboratory Research Peptides Company LTD and have created this website for the sole purpose of serving their customers. The website is simple and user-friendly while designed to meet the specific needs of each user. In order to achieve your best service, it is important that you, our customer, understand that you must provide us with specific information regarding the handling of your order and which are preserved by us.
This Personal Data Protection Statement and the present Website’s Usage Terms and Conditions attached thereto describe the method of collecting data from website, our use of this data and the present website’s usage terms and conditions. This Personal Data Protection Statement refers only to the personal data you provide us during your orders on the present website.

What are personal data?

Personal data are information that identify you directly or indirectly. Indirectly means in combination with other information, such as, name, postal address, e-mail address and telephone number or a unique device ID number.


Information that has been voluntarily provided by the users of the mentioned web site is used by, for its users to have direct and effective contact with the store, to provide them with answers to specific questions and to finally serve and process their orders. Information collected by through the website is designed to measure the number of visitors, to define customer requirements for more products and to facilitate the transactions with the company. does not distribute e-mail addresses, or any other information concerning its users and customers to any other organization or affiliate that is not affiliated with and only to direct partners in the order processing.

Collection of information designed its website so that its users can visit it without having to reveal their identity unless they wish to. Our website’s visitors are asked to provide us with their personal data only in case they want to order a product, subscribe to our website and / or send an email to

Information usage. collects four types of information regarding its users: (1) data that the user provides us during their customer registration process, (2) data that the user provides us for an order to be processed by, (3) data that the user provides us during participation in contests that are carried out occasionally, (4) data that our user provides during activation of telephony and internet services. During any form fill out located on our website, you will be asked for full name, postal address, area postal code, e-mail address, telephone, credit card information and your preferred method of payment. Additionally, some more specific information might be required like details regarding sending – receiving an order, invoicing data or details regarding a requested offer. uses information provided by you during the online order form, so that we can contact you regarding (I) the delivery of your order at your premises, (ii) for verification and identification or the customer in any required occasion, (iii) for new or alternative products offered by, (iv) special offers, (v) activation of telephony or internet services, (vi) gift receipt after winning a contest. You can choose whether you want to receive this kind of communication from by submitting your request at the e-mail address

Access to information. Every order processing requires the collection of personal data, for delivery or reservation of an order. Also, the use of a credit card, whose verification requires additional legal card holder’s documents only for the first time in order to be charged, is secured in any case. All documents that verify and identify the identity of a customer remains strictly confidential and is controlled only by the responsible department’s manager of Any submission of personal data on your behalf, means that you consent to their use by’s personnel for the reasons mentioned above. demands that their employees and website maintainers provide the level of security mentioned in the present Personal Data Protection Statement to all users-customers. In no other case can share your personal data with others without you consent, unless it is required through legal means. Please take into consideration that under certain conditions allowed or required by law or based on a court order, collection, usage and disclosure of your personal data, that are collected online without your prior consent (for example in case of a court order).

Use of personal data

We will use your personal data only for the reasons described above. We don’t collect or process more or other types of personal information other than those necessary to fulfill the respective purpose. We will only use personal data according to the privacy policy, unless you have specially given your consent for any other usage of your personal data. If we intend to use personal data that we process with your consent, for reasons other than the ones disclosed in this consent, will inform you and, in cases where processing takes place with your consent, use your personal data for a different reason only with your permission.

Customer’s data usage for advertisement purposes. For the continuous improvement and enhancement of our services, we may send you marketing messages through e-mail addresses that are related to our company and may be of interest to you. You can choose the types of communication you prefer to receive anytime, by updating your e-mail preferences. You can also unsubscribe anytime. SMS communication to the phone number registered for your order, is used in order to inform you of your order’s status. You can choose to receive or not, advertising/promotional material through SMS, through the account you created in our website. – Consent: We will never use your data for advertisement purposes, unless you have given your prior explicit and free consent. – However, for existing customers, we may use the e-mail address we received from you during our existing customer relationship, to provide you with marketing material related to products and services similar to those you already asked for, used or may be of interest to you. You can however oppose to this use during the time of collection and each time a message is sent. In order to stop receiving e-mail messages for marketing purposes, follow the instructions enclosed in the e-mail you receive.

Legal obligations and legal defense. It is possible that we may have to use and maintain personal data for legal and compliance reasons such as detection or investigation of a crime, prevention from loss, deception or any other abuse of our service and information technology systems. We may also use your personal data for internal or external audit requests, information technology purposes and for the protection or practice of our rights, confidentiality, security of our or other parties’ properties.

Usage of the home page of ( The present privacy policy is also valid for the use of (“website”), with the following mechanisms and characteristics that concern the privacy.

Cookies has the ability to use cookies as part of the facilitation and the operation of the services through its website. Cookies are small text files that are sent and stored on the user’s computer, allowing websites such as to function seamlessly and without technical abnormalities, collect multiple user options, identify frequent users, facilitate their access to it and collect data to improve the content of the site. Cookies do not harm users’ computers, or the files stored on them. We use cookies to provide you with information and to process your orders but also allow us to present you with advertising and educational content relevant to your interests and needs. You should keep in mind that cookies are absolutely necessary for the website to function properly and seamlessly.

Cookies are divided to the following categories:
– Necessary Cookies. Allow the execution of basic functions of the website such as adding products to the cart, saving products in your wishlist and online payment. Without these necessary cookies, the normal operation of the online store is affected immediately, your personal navigation experience is limited as well as some basic function of the e-commerce.
– Functionality Cookies. These cookies remember your preferences during your navigation in our website so that we can suggest you suitable products based on your needs thus helping you find what you are looking for easier.
– Performance Cookies. Performance cookies collect information regarding how visitors use our website. It allows us to see which pages they most often visit, inform if they face any problems during navigation etc. These cookies don’t collect any personal information that can identify the visitor as this type of information is collective and thus anonymous. They are used only to enhance the operation of
– Advertisement Cookies. These cookies are used to provide advertisements relevant to you or your interests. They are also used to promote advertisements or offers that meet your needs so that unwanted and meaningless advertising messages are limited. They also help us measure the effectiveness of our advertising campaigns.
– Analytics Cookies. It is a subset of the Functionality Cookies and give us the ability to evaluate the effectiveness of various functions or our website, thus continuously improving the experience we offer.

Third party providers, including Google, can present the Company’s advertisements in other websites, make use of cookies for updating, optimization and promotion of advertisements based on previous user’s visits to the website may also make use of cookies from your previous visits in its website for repeated marketing.
You can choose to opt out from such use of cookies from Google by clicking here. You can also adjust your browser (chrome, firefox, edge etc.) to inform you every time a cookie is to be received so you can decide whether to accept it or not. Bear in mind that in this case you might not be able to fully utilize all of the website’s potentials. can use Google Analytics functions for promoting advertisements (e.g. repeated marketing, Google Display Network reports etc.). Using the Advertisement settings, users can opt out from Google Analytics regarding display advertisements but also Google’s Display Network advertisements. Here you can find all available exception settings for Google Analytics for the web. complies with the Personalized advertising based on interest policy of Google AdWords and its restrictions on sensitive interest categories and: and third-party providers, including Google, use cookies together (like Google Analytics cookies) for the update, optimization and advertisements display, according to the previous visits of some users on its website, for the report execution regarding the way these advertisements are displayed on, interactions with the advertisement displays and advertisement services regarding visits to the website. can use data from Google’s Personalized advertising based on interest policy or data from a common third-party (such as age, gender and interests) with Google Analytics.
We maintain the right to alter this policy for cookies at any time. All changes made in the present Cookies policy will take effect as soon as the revised Cookies policy is available in our website.
Third party advertisers and other companies we collaborate with may use their own Cookies to collect information regarding your activities on our website. We do not control those Cookies.

Transfers of businesses

In regard to any reorganization, restructuring, merge or sale or other transfer of assets (commonly “Business Transfers”), we will transfer data, including personal data, in a reasonable scale as required by the Business Transfer, under the condition that the recipient agrees to respect your personal data in a way that complies with the current laws regarding personal data. We will continue to ensure the confidentiality of any personal data and will update the subjects affected before any personal data is treated with a different privacy policy.

Data processing regarding children

The COMPANY will not collect or process personal data regarding children under the age of 16 unless parental consent is given, according to the current local law. If any children’s personal data is collected by mistake and comes to our attention, we will delete them without unjustified delay.

Data processing for sensitive data

In some cases, we might process special categories regarding your personal data (“sensitive data”). Sensitive data are defined as personal data that reveal your gender or national origin, political beliefs, religious or philosophical beliefs, participation in trade union organizations, genetic data, biometrics data with the purpose of identifying a physical person, health and sexual life or sexual orientation. For example, we may process sensitive data that you have made publicly available. We may also process sensitive data, on occasion, for the support, exercise or defense of legal claims. We may also process your sensitive data if you have previously given your explicit and special consent, in a specific reason for a specific purpose.

Correction, Modification or Deletion of Information allows its users to correct, change, supplement or delete data and information submitted at If you choose to delete information, will act to delete this information from its files directly. For the protection and security of the user, will try to make sure that the person who makes the changes is in fact the same person as the user. In order to access, change or delete your personal data, to report problems regarding the operation of the website or to make any inquiries please contact via or via e-mail at the address Any change or correction of your personal data can also be done through the registration page. Please bear in mind that we will do our utmost to protect your personal data but protecting your password on our website is also up to you.

Transaction Security is committed to ensure the safety and integrity of the data collected regarding its website’s users. has adopted procedures to protect personal data that users submit on its website or provide through any other means (e.g. through telephone). These procedures protect user data from any unauthorized access or exposure, loss or misuse and change or destruction. They also assist in verifying that data are accurate and are used properly. Your connection to the website is safe since it uses SSL technology (Secure Socket Layer). SSL Technology depends on a key password for data encryption before they are transmitted through the (SSL) connection. The security check between data and the Server is carried out based on the unique key password ensuring integrity during communication. Browser like Netscape Navigator, Internet Explorer, Edge, Mozilla Firefox, Opera, Safari and Chrome, all support the SSL protocol and are suggested for connecting to the website.
We apply the proper level of security and as such have implemented reasonable natural, electronic and administrative processes for ensuring data we collect from random or illegal destruction, loss, alteration, unauthorized notification or access to personal data that are transmitted, stored or otherwise are subject to processing. Our policies regarding data security procedures are tightly aligned with the widely accepted international standards and are frequently revised and updated, so in order to comply with our business needs, changes are required on the technology and regulatory demands. Access to your personal data is granted only to personnel or immediate partners of the COMPANY that are required to have such information for the processing of orders. In case of personal data violation, the COMPANY shall honor the legislation currently in effect regarding announcement of violation.

Your legal rights

As a subject of data, you are entitled to legal rights regarding the personal data we collect from you. The COMPANY will respect your rights and will sufficiently deal with your concerns.
The following list contains information regarding your legal rights that derive from current data protection laws:
o Right to revoke a consent: Whenever processing personal data takes place based on your consent you can revoke it at any time.
o Right to correction: You can ask us to correct your personal data. We make great efforts to maintain any personal data in our possession or our control and are continuously used, precise, whole, current and relevant, based on the most recent information we have at our disposal. You also have the ability to personally check and correct your data by entering your personal account
o Right to restriction: You can ask us to restrict the processing of your personal data, if
– You are in doubt of your personal data accuracy for the period that we will have to verify their accuracy, – Processing is illegal, and you request restriction instead of deletion of your personal data, – We no longer need your personal data but you need them for support, practice or defend any legal claims, or – You object to the processing during the period that we verify whether our legal interests overcome yours.
o Right to access: You can ask for information regarding the personal data we maintain for you, including data for categories of personal manner that we have in our possession or control, for what reason they are used for, where it was collected from if not directly by you, and to whom it may have been disclosed, on occasion. You may request a copy of the personal data we maintain for you free of charge. We maintain the right to charge a reasonable amount for any further copy that might be requested.
o Right to portability: At your request, we will transfer your data to another processing representative, when this is technically feasible, under the condition that the processing is based on your consent or is essential for the execution of a contract. Instead of receiving a copy of your personal data, you can ask to transfer them to a different representative of your choice immediately.
o Right to delete: You can ask us to delete your personal data, where – personal data are no longer necessary in regards to the purposes they have been collected or have been processed – you have the right to object to further processing of your personal data and exercise this right – processing is done based on your consent but you revoke your consent and there is no other legal base for processing – your personal data has been processed illegally unless this processing is necessary – for the compliance of a legal obligation, that may require our processing – especially for the legal obligations to fulfill a duty – for the support, exercise or defense of legal claims.
o Right to object: You may object – at any time – to the processing of your personal data due to your particular situation, under the condition that the processing is not based on your consent but on our legitimate interest or third-party legitimate interest. In this case we will not process your data anymore, unless we can prove authoritative legitimate reasons and superior interest in the process or support, exercise or defense of legal claims. If you object to the processing of your data, please specify whether you prefer to delete or restrict our processing.
o Right to file a complaint: In case of presumed infringement of the current law regarding privacy, you may submit a complaint with the data protection supervising authority in the country you reside or in the country where the infringement took place.
Please note:
o Time period: We will try to satisfy your request within 30 days. However, the deadline might be prolonged for specific reasons that concern the specific legal right or the complexity of your request.
o Access restriction: In certain occasions we might not be in the position to provide access to all or some of your personal data based on legislation. If we deny your request for access, we will notify for the reason of this denial.
o No recognition: In certain occasions, we might not be in the position to provide access to all or some of your personal data due to identifying information you provided on your request. Two examples of personal data that we cannot look for when you provide us with your name and e-mail address are: – data collected through your browser’s cookies,- data collected from social networking websites as long as you posted comments under an alias that is not known to us.
In cases like this, where we are not able to locate you as subject of data, we are not in the position to comply to your request and execute your legal rights, as described in this article, unless you provide us with additional information that allow us to identify you.
o Exercise of your legal rights: In order to exercise your legal rights, please contact us in written form, through e-mail. You can also contact our Data Protection Officer at the e-mail address

Retention of your personal data

In general, we will delete your personal data that we collect from you if it is no longer necessary to achieve the goals for which they were initially collected. However, we might be asked to retain your personal data for a longer time period due to legislation.
Furthermore, we will not delete all personal data if you requested to communicate with you in the future. For that reason, the COMPANY will keep records that contain information regarding people that no longer require communication in the future (e.g. through group e-mail messages). We categorize your request as a consent to store your personal data for the purpose of retaining this specific archive unless you give different instructions.
Please forward any questions related to the subject or data protection and any applications for your legal rights to our Data Protection Officer at the e-mail address

Periodic Changes continuously expands, updates and improves its website and related products and services and will update this policy as well. We encourage you to read this policy at regular intervals in order to be informed of any changes to the content of this personal data privacy policy. This policy will be modified from time to time without prior notice to users.

Accepting the Privacy Protection Procedures applied by

If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website that are announced through it.

Return Policy

Laboratory Research Peptides Company LTD, supporting E-Commerce, gives you the opportunity to enjoy the privilege of direct contact with the products available from your computer screen, quickly and easily through the fullness of the descriptions posted on its pages.
Wanting to highlight the benefits of using the internet on our everyday purchases, we provide the terms and conditions for returning defective or non-defective products below.

Product Returns due to delivery error

In all cases where the delivered product is different than purchased, by type or quantity or missing in property and previously agreed in writing with the COMPANY the customer must return the products for inspection and error recognition. In this case the cost of returning the products to the company as well as costs of delivery back to the customer burdens the COMPANY as long as the suggested by the company means of return is respected.

Returns of defective products

In case that the product is found to have a manufacturing defect, if it is confirmed by an authorized repairer who provides the warranty of good functioning or if the COMPANY itself provides the guarantee of good functioning directly, the following shall apply:
• Warranty is given for a period of two (2) years, stated on the product’s detailed characteristics. After the end of this period, either repair or replacement of the products is possible with an additional charge upon agreement with the customer.
• If a defective product is returned within six (6) months from the date of purchase, the defect is considered manufacturing. Problems or defects from misuse of the customer are excluded.
• The return of the product to be replaced, should be done with all the documents accompanying the product (e.g Retail Receipt and so on) and full packaging. If the defect is discovered later than the delivery and packaging is not present or if the packaging of the product was received by the distributors upon delivery of the item, packaging is not necessary.
• Returning of the products will take place either by the COMPANY’s personnel and transportation means or by courier, or at one of the stores maintained by the COMPANY under the trademark In case of returns through courier service, the customer is charged with shipping costs to the COMPANY and the COMPANY is charged with the cost of dispatching the replaced or repaired product.
• After returning the products, the defect noted by the customer is checked and the results of the inspection are communicated to him.
• If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled, if the product cannot be repaired within a reasonable time and the COMPANY cannot find another product of equivalent or better characteristics or value for the replacement. If the transaction is canceled, the refund of the original purchase is made in the same way as the initial payment of the customer to the COMPANY.
• In particular, in the case of credit card payment, the COMPANY is obligated to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided in accordance with the contract it has concluded with the customer without any liability of the COMPANY. Following this information, the COMPANY is not responsible for the time and manner of execution of the settlement regulated by the aforementioned contract. In the case of cash payment, if the customer opted for the “pick-up” option, the amount will be refunded from any branch of the COMPANY’s network. In the case of a bank transfer payment, a reverse bank wire transfer will be made from the COMPANY accounts to the customer.
• If the products are returned damaged or incomplete, the online store has the right to claim a compensation from the customer, the amount of which will be determined by the condition of the products unilaterally and unconditionally, wholly or partially offsetting its claim against the customer’s.

Product returns, which are considered defective on arrival (DOA)

Returns for products that are considered defective on arrival (DOA) will be accepted within seven (7) calendar days of delivery to the customer. At the same time, the product should not be damaged and have all the accompanying original documents (e.g Retail Receipt and so on) and full packaging. In these cases, the following apply:
• The product is picked up and checked to determine the defect as reported by the CUSTOMER.
• Provided that the items have been previously received and checked by the COMPANY, replacement of the item will be made with a similar new one, or in case there is no availability, with another new product of the same quality and price, otherwise if the customer does not wish for the item to be replaced, a refund of the original purchase amount to the customer will take place. The refund is made in the same way as the initial payment of the customer to the COMPANY.
• In particular, in the case of credit card payment, the COMPANY is obligated to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided in accordance with the contract it has concluded with the customer without any liability of the COMPANY. Following this information, the COMPANY is not responsible for the time and manner of execution of the settlement regulated by the aforementioned contract. In the case of cash payment, if the customer opted for the “pick-up” option, the amount will be refunded from any branch of the COMPANY’s network. In the case of a bank transfer payment, a reverse bank wire transfer will be made from the COMPANY accounts to the customer.
• Shipping costs for both the return of the products to the COMPANY and the return of the replaced product to the CLIENT will burden the COMPANY.
• In case that the products are returned damaged or incomplete, the online store has the right to claim a compensation from the customer, the amount of which will be determined by the condition of the products unilaterally and unconditionally, wholly or partially offsetting its claim against the customer’s.
• In the case of air conditioners, a prior visit from the supplier’s authorized service technician is required, who will provide a written diagnosis certificate of damage to the appliance so that the product is declared defective when delivered (DOA).

Return of non-defective products – Right of unjustified withdrawal from the customer

The CUSTOMER has the right to withdraw from the purchase contract within 14 calendar days of the date of the conclusion of the service contract (in the case of such a contract) or from the delivery (in the case of products), and when there are many products in the same order, following the delivery of the last one while when there is an obligation to deliver products at regular intervals, from the delivery of the first one. Withdrawal is subject to the following conditions:
• This withdrawal is unjustified and without any charge, and if the item has already been delivered, the customer must return the product exactly in the condition that it was received, with all of its parts, the accompanying forms and its packaging in excellent condition. Return of the item is accepted only if the purchaser has paid off any amount charged to the company for sending the item and the shipping costs for the return of the item.
• The revocation statement is made in writing or electronically and the COMPANY is obligated to send confirmation of receipt of a withdrawal statement as soon as the COMPANY receives it.
• Following the cancellation notice, the COMPANY is obligated to reimburse the price received within 14 days of receipt of the products.
• Shipping costs for the product’s return are not refunded if the customer has chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
• The money refund will be made in the same means as the original payment. In particular, in the case of credit card payment, the COMPANY is obligated to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided in accordance with the contract it has concluded with the customer without any liability of the COMPANY. Following this information, the COMPANY is not responsible for the time and manner of execution of the settlement regulated by the aforementioned contract. In the case of cash payment, if the customer opted for the “pick-up” option, the amount will be refunded from any branch of the COMPANY’s network. In the case of a bank transfer payment, a reverse bank wire transfer will be made from the COMPANY accounts to the customer.
• In case that the withdrawal regards provision of services, the customer is obligated to pay an amount in proportion to the provisioned services until the withdrawal statement.
• In case that the products are returned damaged or incomplete, the online store has the right to claim a compensation from the customer, the amount of which will be determined by the condition of the products unilaterally and unconditionally, wholly or partially offsetting its claim against the customer’s.
• For in-store orders, refund is not possible. Product returns will be evaluated on a case-by-case basis and if accepted, a credit note for future purchases will be issued.

Exceptions from withdrawal

Withdrawal is not valid on
• Service contracts after the complete service provisioning, if its execution started with the prior explicit consent of the customer and with his acknowledgment of losing the right to withdrawal once the contract has been fully executed by the supplier.
• Products that are not suitable for return for reasons of health or hygiene and which have been unsealed after delivery, such as personal care items (such as, but not limited to, epilation machines, shaving machines, hair clippers, brushes, toothbrushes and thermometers, etc.).
• Contracts where the consumer has especially requested a visit from the supplier for the purpose of making urgent repairs or performing maintenance work. If, in the event of such visit, the supplier provides services in addition to those specifically requested by the consumer or goods in excess of spare parts necessarily used in the course of maintenance or repairs, the right of withdrawal applies to such additional services or goods.
• Sale of sealed sound recordings or sealed video recordings or sealed computer software that have been unsealed after delivery.

Legal warranty

In every sale the COMPANY is obligated to deliver the products to the customer, with the agreed properties and real defects. Claims for real defects or lack of agreed properties are deleted two (2) years after the good is purchased. In case of used goods sale, the COMPANY and the consumer can agree to a time period shorter that two (2) years for the removal of the COMPANY’s responsibility. In any case, this period may not be shorter than one (1) year. Customer’s withdrawal from protection before the defect or lack of agreed properties is invalid.

Safe Products – Warranty Terms

The products offered by the COMPANY are durable products and have all necessary safety certifications. All products are accompanied by written instructions for use (except for simple to use products) and a written guarantee of good functioning of reasonable duration, in Greek language. The warranty form always includes the name and address of the guarantor, the product to which the warranty relates, its exact content, its duration, its local area of validity, as well as the rights provided by the applicable law. The warranty of the device has a duration according to the manufacturer from the date of purchase and allows for the free repair of the malfunction, if the following conditions are met:
• The existence of the guarantee of the manufacturer and proof of purchase of the device.
• The fixed components of the device should not have been tampered with (Serial Number)
• Damage is not excluded based on the manufacturer’s warranty form.


Your opinion as well as your views, observations or any comments you may have about the company, are necessary for us in order to become better and achieve a higher level of service, worthy of your expectations. For any complaint regarding products and services we offer, you can click here

Online Dispute Resolution Platform (ODR)

The online dispute resolution platform (ODR) is provided by the European Committee and allows consumers and traders in the EU, Norway, Iceland and Liechtenstein to resolve disputes that are connected with products and services purchased online without the need to appeal to court. For any complaint regarding a purchase or service provision from our company you can click here
For more information, we are always at your disposal either by e-mail at